Refund Policy
At CrossVPS, customer satisfaction is our priority. We offer a fair and transparent refund policy to ensure a hassle-free experience for our users. Please read our refund terms carefully.
1. Money-Back Guarantee
✔ We offer a money-back guarantee for new customers (e.g., 7 or 30 days, depending on your policy).
✔ If you are not satisfied with our services, you may request a full refund within the guarantee period.
✔ Refunds apply only to first-time purchases and do not cover renewals, upgrades, or additional services.
2. Non-Refundable Services
The following services are not eligible for refunds:
❌ Domain registrations, renewals, and transfers
❌ Dedicated servers and customized VPS plans
❌ SSL certificates and third-party software licenses
❌ Violations of our Terms of Service
3. Refund Process
✔ To request a refund, submit a ticket or email our billing support at support@crossvps.net.
✔ Refunds are processed within business days after approval.
✔ Refunds will be issued to the original payment method used during the purchase.
4. Cancellations
✔ You can cancel your service anytime through your CrossVPS account portal.
✔ If you cancel after the refund period, you will not be eligible for a refund, but your service will remain active until the billing cycle ends.
5. Chargebacks & Disputes
✔ If you initiate a chargeback or payment dispute, your account may be suspended or permanently banned.
✔ If you have an issue, contact us first – we’re happy to assist and resolve any concerns.
6. Changes to the Refund Policy
✔ CrossVPS reserves the right to update this policy at any time. Any changes will be posted on this page.
7. Contact Us
For refund requests or billing inquiries, reach out to us at:
📧 Email:support@crossvps.net
